Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
Return or refund will be done/accepted within 5-7 working days after delivered.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address, or you had to contact us at Flezora support.
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue at Flezora Support within 7 days from the date of delivery confirmation for the seller to investigate .'
Flezora’s returns and exchange policy gives you an option to return or exchange items purchased on Flezora for any reason within the specified return/exchange period. We only ask that you don't use the product and preserve its original condition, tags, and packaging. There are two ways to return the product to us:
• Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
• Self-Ship: If you want fastest return then in such cases you can self ship but you can’t claim Flezora for shipping or courier charges Flezora didn’t pay for Self-Ship.
During Pick Up, our delivery agent may do a quality check on the return. This doorstep return may not be applicable for some pin codes in which case return will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Flezora for same or different sizes of same style or for any other item of the same or different value from Flezora within the specified exchange period subject to your address being serviceable for an exchange.
• Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
• Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
• Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
• Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Flezora within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Flezora for any other item of the same or different value from Flezora. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Flezora as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) Flezora shall reserve the right to restrict exchange of the items purchased on Flezora if customer in any way breaches or misuse this policy, as determined in Flezora’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Flezora will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Flezora would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
